Customer experience has a direct impact on your bottom line. Companies that prioritize customers are 60% more profitable than non-customer-centric ones. In this digital age, customers have higher expectations from the companies they choose to do business with. That’s why we put together 7 apps in 2023 that will boost customer experience.
People have the ability to order something on their phone today and have it show up on their doorstep the following day. The only way businesses can meet these expectations is by utilizing the right technology.
2023 is right around the corner, and it can be the perfect time to improve your customer experience. The best part is you don’t have to pay a fortune to achieve it thanks to cloud technologies. You only have to use a few of the apps we mention below. They will prioritize leads and customer happiness.
1. An Online Survey App
The best way to stay up to date with clients is to conduct an annual customer satisfaction survey. Successful businesses use customer input to improve upon their operations.
However, don’t think about sending these surveys in a Word document. The easiest way for your customers to take these surveys is through an online survey tool.
There are a wide selection of online survey tools that are readily available. If you have a Microsoft 365 account, you already have some built in. These will allow people to fill out a survey on any device most convenient to them without having to email them back to you as an attachment.
Plus, on the receiving end, all your information is collected in an organized, manner all in one place.
2. Intuitive Chat Box
Most companies have a cap on the number of hours per day they can pay an employee to answer inquires. For most, business hours and customer service hours are usually at the same time. So, if staff gets busy, it can delay response time significantly.
You can increase customer satisfaction easily if you have a smart chat box added to your company site. It enables people to receive an immediate response to inquires. The best part is, they can get that response at any time, day or night.
Most customers prefer chat bots because they are just looking for an answer to a quick question in the moment. They won’t have an answer for every single question, but they can manage quite a few questions.
3. Business Mobile App
People use their mobile phones for just about everything these days, especially on the go. A mobile app is the preferred manner of interacting with data and businesses. Nowadays, more people perform Google searches on their phones than their PCs.
Consider creating a mobile app for your business. One that enables clients to connect with you and place orders for goods and services. You can use it to start virtual calls, provide customer service, and more.
4. Support for Facebook Messenger
The second most downloaded app ever is Facebook Messenger. With this Facebook-connected software, communicating with friends, family, and businesses is very easy.
Now, Messenger is widely used by companies to engage with prospects and offer customer support. Customers can contact you more easily when you use a well-known app in this way. A customer’s view of your business can improve if they can receive a fast response through Messenger.
5. Good Mobile App for VoIP Phone System
When customers have multiple numbers to reach your staff, it gets confusing. Should they call your sales rep on their personal cell or desk number? The process is much simpler when using a VoIP phone system.
All your employees will have a single phone number that they can use wherever, whether they are at their workplace, or working from home. Check to see if the VoIP provider has a good mobile app. One that is simple for staff to use. This guarantees that they can manage consumer calls with ease on their smartphone. Plus, it prevents them from going back to using their own phone number.
6. Text Notification Apps
Many businesses are making the switch from email to SMS. Customers who shop at store like Shoe Carnival and World Market can choose to receive SMS messages instead of sales emails. They can enjoy sale and coupon alerts along with shipping reminders.
There are plenty of online services available for this. Giving your customers text updates can greatly improve their experience. Use them to send out appointment reminders. sales notices and delivery updates.
7. All-in-One CRM & Sales Platform
Having a disconnect between sales and support can be very frustrating. If someone has a discussion with a sales person over a custom order. Then, find out customer service has no idea what you’re talking about.
Finding a CRM/Sales platform that is all-inclusive will streamline the information flow. These are cloud services that provide connected CRM and sales modules. All customer notes are kept in the same location where both sales and customers support can enter in. Both teams will have access to see every customer encounter.
As a result, customer experience improves significantly. When everyone is on the same page, efficiency and production also increase.
Get Help Improving Customer Experience
Using these 7 apps in 2023 that will boost customer experience will ultimately improve your bottom line.
There are so many cloud applications out there these days, so it’s easy to get lost. Allow us to help you towards a better customer experience. For a free consultation, get in touch with us today.
If you’d like to find out more about what’s new in the tech world, make sure to follow our blog!
STG IT Consulting Group proudly provides IT Service in Greater Los Angeles and the surrounding areas for all of your IT needs.